Introduction

The Support Policy describes how WorshipGoods assists customers at all stages — pre-purchase inquiries, order support, post-delivery issues, and grievance redressal.

1. Support Channels & Availability

• Email: support@worshipgoods.com, appcentic2706@gmail.com

• WhatsApp: 8196813004

• Support hours: [e.g. Monday–Saturday, 9:00 AM to 6:00 PM IST]

• We aim to respond to all support requests within [e.g. 24 hours / 1 business day].

2. Common Services Provided

• Product inquiries: availability, specifications, usage instructions

• Order status/tracking support

• Assistance with returns, exchanges, cancellations

• Resolution of defective, damaged, or incorrect shipments

• Technical support relating to website issues (login, payment failures)

3. Customer Responsibilities

• Provide accurate order numbers, product details, clear photographs (if product issue), and timely feedback.

• Respond promptly to our follow-up queries.

• Use only the official channels (email or WhatsApp) for support.

4. Escalation & Grievance Redressal

• If your issue is not resolved satisfactorily by front-line support within [e.g. 48 hours], you may request escalation to a supervisor or manager.

• In severe cases (loss, fraud, repeated non-resolution), WorshipGoods will investigate and offer appropriate remediation (refund, replacement, compensation) as per our policies.

• Our decision is final and binding, subject to terms agreed.

5. Limitations of Support

• We do not guarantee that all issues (especially third-party courier delays, natural calamities) can be resolved instantly.

• We are not liable for any indirect losses (e.g. loss of business, spiritual benefits, emotional distress) — see Terms & Conditions.

6. Amendments

• We may update this Support Policy from time to time; changes will take effect upon posting.